Strom Park Homeowners,
I wanted to let you all know that I met with the Vice President of Paradise Landscaping this morning. Bobby and I had a lengthy and frank conversation about the service level our community is receiving.
We discussed a few immediate issues, including the condition of the area around the I-95 retaining wall on the west edge of the community, and the patches of common turf areas around the community that were cut very short.
Paradise assured me that the irrigation is functioning properly near the I-95 wall. I shared with Bobby, that our homeowners contest those irrigation reports. It seems as though the remedy to improve the appliance of this particular area is to drastically increase the amount of time the water runs in this zone. Quite obviously, and increase in watering time will increase the communities water bill. The board will take an action to review budget and balance potential costs impacts with the communities desire for an improved appearance.
As for the short cut grass, Bobby committee to personally observing the areas pointed out to him and to provide an explanation. He assured me that they are prepared to repair, to our reasonable satisfaction, these areas in the (likely) event these patches brown and die.
Along with critical hot button issues we discussed how to improve communication between the Strom Park HOA, Leland Management and Paradise. I was made aware of several helpful pieces of communication that exist but are not flowed out to the community. They include:
I’ve asked that all HOA board members email addresses be added to each of those distribution lists. To date this HOA board has not been provided these reports. I believe it is beneficial that these reports be posted for homeowner review.
I accepted Paradise offer for the board to participate with monthly ride alongs through the community to effectively audit the work done against the work planned. This is a feature currently in the service contract, I understand that our community has taken these ride alongs periodically, but not consistently.
I asked for Paradise’ commitment to attend HOA meetings as requested and to speak with interested homeowners, or homeowner groups, to field and address any recurring concerns that come up. Bobby agreed to make the Paradise team available as we request (assuming of course they are provided reasonable time to schedule).
As a point of interest, Bobby and I reviewed the open work orders together. There are 3 open work orders that are past due. One of which being the recurring irrigation concern along the I-95 wall. Paradise will provide a firm commit date early next week for all open work orders.
Personally I was surprised to see only 3 work orders open given the level of concern shared by homeowners via social media platforms. Please point out areas of concern formally to Leland management and/or the HOA board via email, or through the Strom Park website. These established communication processes are the best way to insure all concerns are captured and managed.
The Board is committed to holding all of our suppliers/vendors accountable to the actions they are under contract for.
Thanks for your time,
Strom Park HOA president
Strom Park is complete with private parks as well as picnic and play areas. This neighborhood offers high quality, expertly designed and constructed homes; all while being centrally located to all Viera has to offer including The Avenue at Viera, Health First Hospital and walking distance to A-Rated Quest Elementary.